Business Co-ordinator

Position: Business Co-ordinator

Salary: Competitive

Location: Wednesbury

Company introduction:

Comex 2000 UK Ltd is a well-established major strategic partner of choice within the telecommunication sector, specialising in network installation and maintenance and are one of Virgin Media’s preferred contract partners.

Job summary:

We currently have an exciting new opportunity to join our operations support team as a Business Co-ordinator based in Wednesbury

The successful candidate will work closely with the Operations Support Manager to provide a comprehensive support role.   They will be responsible for managing the day to day administrative requirements to ensure they are carried out diligently and accurately.  A professional and confidential manner will be required at all times.

Role & Responsibilities:

  • End to end responsibility for order progression on the Internal System and FORCE & assigning work direct works to planners to Planning Managers
  • Jeopardy manage all job types through to completion, running customer reports daily and updating to SANE requirements
  • Complete daily whereabouts document and distribute in timely SLA
  • Integration with in house, sub-contractor and customers
  • Update Internal System and FORCE accordingly in line with Action Item time scale requirements (adding progress updates, setting status, completion) Interface and receive order progression details from field team managers.
  • Act as an interface with the customer to provide timely and accurate updates
  • Management of trackers as required, Daily Conference calls to discuss jobs in detail
  • Request noticing opening dates from Noticing Team – Jeopardy manage against SLA dates
  • Provide timely noticing closing information to Noticing Team
  • Receive FPN detail from Noticing team, complete investigation and confirm liability
  • Some Noticing maybe Required
  • Ensuring packs are complete ready for invoicing the customer
  • WIP control.

Skills & Qualifications required:

  • Experience of proactive coordination & developing relationships with key stakeholders
  • Customer service environment, preferably from the utilities industry
  • Knowledge of telecommunication or civil engineering desirable
  • Able to communicate clearly and consistently
  • Experience of NRSWA standards and guidelines would be preferred
  • Civil works background preferable
  • Methodical, organisation, problem solving , reactive skills a must.
  • Confident on conference calls, with crews and challenging work.

Company benefits: 

We offer competitive pay, and 28 day’s holiday a year (inclusive of bank holidays).  In addition, you will get access to a contributory pension scheme, development and training, discounted benefits to Virgin Media products.

How to apply:

Please reply to this advert in writing, with a copy of your CV attached and stating your expected salary.





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