Application Support Developer/Analyst

Position: Application Support Developer/Analyst

Salary: Competitive

Location: Midlands – with national travel required

Company introduction:

Comex 2000 UK Ltd is a well-established major strategic partner of choice within the telecommunication sector, specialising in network installation and maintenance and are one of Virgin Media’s preferred contract partners.

Job summary:

We currently have an exciting new opportunity to join our Systems team as a field based Application Support Developer/Analyst. The successful candidate will have the ability to learn bespoke applications in order to analyse, diagnose and resolve issues and have a strong logical and troubleshooting mind-set, with excellent time management skills including management of their own queue of customer incidents.

Your main activities will include:

  • Maintaining high levels of customer experience
  • Proactively identify opportunities and make recommendations for improving the software development process, tools and techniques
  • Assist in the design and specification of system integration activities and functionality enhancements, and advise on limitations as appropriate
  • Capture new business requirements leading to the production of systems and create functional / technical specifications
  • To lead companywide projects, ensuring delivery is thoroughly tested and deployed on time and to scope
  • Contributing to team discussions on relevant issues and forward thinking
  • Provide application support to clients in a live production environment
  • Support both order management and execution management queries
  • Work directly with clients that will include front office users
  • Build relationships with internal software development and testing teams
  • Writing reports using SQL query tools.

Skills & Qualifications required:

  • Technical knowledge would be a key benefit due to the complexities of the applications running from a shared database and varying platforms,
  • Ability to develop/prototype a solution from scratch
  • Familiarity with querying and updating data in SQL
  • Understanding of the development tools and source control tools (Visual Studio and SQL
  • Server Management Studio) would be a benefit.
  • Knowledge of data from sources other than SQL would beneficial – i.e. CSV, XML, JSON or documents
  • Familiarity or understanding of other development languages such as C#, HTML, JS, and VBA
  • An understanding of how web services and their results work.
  • Ability to use web-based development tools such as Knack, mWorkerCIS, Ruko.
  • Knowledge of Wireframe development tools, such as Balsamiq, to support understanding of user requirements capture prior to any development work
  • Strong stakeholder management skills
  • Ability to balance timescales and budgets with quality
  • Knowledge and experience of Agile working
  • University degree desirable but not essential, otherwise a good academic background

Company benefits:

 We offer competitive pay, and 28 day’s holiday a year (inclusive of bank holidays).  In addition, you will get access to a contributory pension scheme, development and training, discounted benefits to Virgin Media products.

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How to apply:

Please reply to this advert in writing, with a copy of your CV attached and stating your expected salary.





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